Privacy Policy
1. Introduction
Remi8 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our mobile application Remi8 (the "App") and our website https://remi8.ai (the "Website") (collectively, the "Services").
For the purpose of this Policy, "Personal Information" means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use our Services.
If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy.
2. Information We Collect
2.1 Audio Data
Voice Recordings: We record audio when you use the voice input feature for AI assistant functionality.
Audio Files: Audio recordings are temporarily stored on your device and may be uploaded to our servers for processing.
Transcription Data: Audio is converted to text using AI services for generating responses.
2.2 Registration & Account Information
Account Details: When you create an account, you may be asked to provide your name, email address, and a password.
Payment Information: For paid plans, our payment processing partners may collect your name, billing address, and payment information. Payment information is not stored on our servers and is maintained by our payment processors in accordance with their own privacy policies.
2.3 Device Information
Device ID: Unique device identifier for app functionality.
Device Specifications: Operating system, app version, device model, brand, browser type, and technical specifications.
IP Address: We collect your IP address when you use our Services.
App Usage Data: How you interact with the app features, including timestamps, access events, and interaction records.
Approximate Location: We may infer your approximate location using your IP address.
2.4 Chat Data
Messages: Text and audio messages you send to the AI assistant.
Conversation History: Stored locally on your device and on our servers.
AI Responses: Generated responses from the AI assistant.
2.5 Storage Data
Local Storage: Audio files, chat history, and app settings stored on your device.
External Storage: Audio recordings saved to your device's external storage (with permission).
2.6 Information You Provide About Others
If your audio recordings or notes contain Personal Information of third parties, please make sure you have the necessary permissions from those individuals before recording or sharing their information through our Services. The information recorded using the Rem8 services or software application stack will be considered with the implicit consent of the individual who is the user of the application as well as the other participants of the application and the liability of the consent of such multi person audio, image or text will be on to the user of the application and not on the application services stacks provider.
2.7 Information Received from Third Parties
Third-Party Platforms: When you connect third-party platforms or register through a third-party account (such as Google or Apple), we may receive Personal Information including your username, profile picture, and email address from such third parties.
Analytics & Attribution Partners: We may receive additional information about you from third-party analytics or attribution partners (such as Meta/Facebook) and combine it with other information we have about you.
2.8 Cookies and Similar Technologies
When you use our Website, we may use cookies and similar technologies to enhance your experience, analyze usage, and improve our Services. Cookies are small files stored on your browser or device.
We use the following types of cookies:
Strictly Necessary Cookies: Essential for basic functionality such as login and security.
Functional Cookies: Used to remember your preferences and personalize your experience.
Analytical/Performance Cookies: Used to understand how users interact with our Services and to improve performance.
You can block cookies by adjusting your browser settings. However, blocking all cookies may affect your ability to use certain features of our Services.
3. How We Use Your Information
3.1 AI Assistant Functionality
Process your voice commands and text queries.
Generate AI-powered responses and assistance.
Transcribe audio recordings to text.
Provide personalized chat experiences.
3.2 App Functionality
Enable voice recording and audio playback features.
Store and retrieve your conversation history.
Manage app permissions and settings.
Provide app updates and improvements.
3.3 Data Processing
Convert audio to text using third-party AI services.
Process and analyze your queries for better responses.
Maintain conversation context across app sessions.
3.4 Service Improvement
Analyze usage patterns to improve and monitor our Services.
We may use de-identified and aggregated data to train and improve our AI models and provide more accurate services.
We obtain explicit permission before any manual review of specific recordings for model training or product improvement purposes.
3.5 Communication
Respond to your inquiries and provide customer support.
Send you important service-related notifications.
Send you newsletters or product updates (with your consent, which can be withdrawn at any time by using the unsubscribe mechanism in each communication).
3.6 Fraud Prevention and Legal Compliance
Monitor the use of the Services to detect and prevent fraud.
Defend against legal claims or disputes.
Enforce our terms and policies.
Comply with applicable legal obligations.
4. Third-Party Services
We use the following third-party services that may process your data:
AI Processing Services: For audio transcription and text processing.
Cloud Storage Providers: For storing conversation data and audio files on secure servers.
Analytics & Attribution Services: For app performance monitoring and advertising attribution.
Payment Processors: For processing payments related to paid plans. Payment processors are responsible for the processing of your payment information in accordance with their own privacy policies.
These services have their own privacy policies and data protection standards. We encourage you to review the privacy policies of these third-party services.
5. Data Storage and Security
5.1 Local Storage
Audio recordings and chat history are stored locally on your device.
Data is encrypted and protected using device security features.
You can delete local data by uninstalling the app or clearing app data.
5.2 Server Storage
Conversation data may be stored on our secure servers.
Audio files are processed and may be temporarily stored for transcription.
We implement physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of your Personal Information.
However, the transfer of Personal Information through the internet carries inherent risks, and we cannot guarantee absolute security of your data transmitted through the internet. You make any such transfer at your own risk.
6. Permissions We Request
Our app requests the following permissions and uses them as follows:
Microphone: To record audio for voice commands and AI processing.
Storage: To save audio files and app data locally.
Internet: To connect to AI services and sync data.
Notifications: To send app-related notifications.
Wake Lock: To keep the app running during audio recording.
7. Your Rights and Choices
7.1 Data Control
You can stop recording at any time.
You can delete individual messages or entire conversation history.
You can disable microphone permissions in your device settings.
You can clear app data to remove all stored information.
7.2 Permission Management
You can grant or revoke permissions at any time through device settings.
Some features may not work if permissions are denied.
You can uninstall the app to remove all data.
7.3 Additional Rights Under Applicable Laws
In certain circumstances, depending on your location and applicable privacy laws, you may also have the following rights:
Access: The right to access the Personal Information we hold about you and to receive an explanation of how we use it and who we share it with.
Correction: The right to correct any Personal Information that is inaccurate or incomplete.
Erasure: The right to request deletion of your Personal Information.
Object to Processing: The right to object to our processing of your Personal Information where we are relying on a legitimate interest or for direct marketing purposes.
Restrict Processing: The right to request that we stop processing your Personal Information other than for storage purposes.
Portability: The right to receive your Personal Information in a structured, commonly used, and machine-readable format, or to request that we transfer it to a third party.
Withdraw Consent: The right to withdraw any consent you previously gave us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was withdrawn.
We may require you to verify your identity before responding to such requests. To exercise these rights, please contact us at team@remi8.ai.
If you are a California resident, California law may afford you additional rights regarding our collection and use of your Personal Information. Please contact us for more information.
8. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With your explicit consent.
To comply with legal obligations.
To protect our rights and prevent fraud.
With service providers who assist in app functionality (under strict confidentiality agreements).
With law enforcement agencies, public authorities, or other judicial bodies if we are legally required to do so or have a good faith belief that such disclosure is reasonably necessary to protect the rights, property, or safety of us, our users, or the public.
In the event of a merger, acquisition, bankruptcy, reorganization, or asset sale, we may disclose your Personal Information as part of that transaction.
9. Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn that we have collected Personal Information from a child under 13 in violation of this Policy, we will take steps to delete that information promptly.
10. Data Retention
Local Data: Stored on your device until you delete it or uninstall the app.
Server Data: Conversation data is retained for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required by law or regulatory obligation. When deleting Personal Information, we will take measures to render such information irrecoverable or irreproducible.
Audio Files: Processed and may be deleted after transcription is complete.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, such as Standard Contractual Clauses or other mechanisms recognized under applicable data protection laws. Further details regarding the relevant safeguards can be obtained from us on request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and on our Website, and updating the "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of the app after such changes constitutes acceptance of the updated policy.
13. Third-Party SDK — Meta
We use a third-party SDK (Meta/Facebook) for analytics and attribution purposes.
14. Contact Us
If you have any questions or complaints about this Privacy Policy or our data practices, please contact us:
Email: team@remi8.ai
App Support: Through the in-app support feature
We will respond to your inquiries within 30 days. If you are based in the EEA or the UK, you may also have the right to lodge a complaint with your local data protection authority.
15. Compliance
This Privacy Policy complies with applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and other relevant privacy legislation.
We collect, process, use, and store your Personal Information as described in this Policy. We also collect and use aggregated data (such as statistical or demographic data) for our purposes. Aggregated data is not considered Personal Information as it does not directly or indirectly reveal your identity. However, if we combine aggregated data with your Personal Information so that it can identify you, we will treat the combined data as Personal Information in accordance with this Policy.